Absences & Makeups
Missed classes are forfeited if the student does not notify PBC in advance (24 hour notice). You can notify us via our website: www.planobadmintoncenter.com. Alternatively, absence notifications may be given by email to email@example.com, or by phone (214) 509 8168, or in-person at the Front Desk by completing a Make-up Request slip. Please provide the student’s name, class, date of absence, and, if possible, the requested date for the make-up.
For a 9 class session (once a week class for 9 weeks), we allow a maximum of two (2) make-up classes. For a 17 class session (twice a week classes for 9 weeks), we allow a maximum of four (4) make-up classes. Make-up classes will be based on class availability. Thus, make-up classes are not guaranteed and will be approved based on availability. Please allow us at least three (3) business days to schedule the make-up class. Make-up requests received over the weekend will be processed on Monday after 2PM. Make-up requests for make-up on the weekend must be received by 9pm on Friday; requests received after that will be processed on Monday after 2PM. Students that show up to class without a confirmed make-up may not be able to attend class. All make-ups must be scheduled before the expiration date; otherwise, the class is forfeited. Make up class availability is not guaranteed.
Please pay attention to the expiration date for each class. All make-up classes must be scheduled before the expiration date; otherwise, the class is forfeited. Make up class availability is not guaranteed.
There is a $20 fee for all cancellations. Cancellations received before the first day of the registered session will receive a full refund less the $20 cancellation fee. Cancellations received after the first day of the registered session will receive an 80% refund of the remaining classes less the $20 cancellation fee. Refunds will not be provided for full session fees after Week 4 of the registered session.